Operation & Maintenance Managed service
Businesses must plan for the ongoing growth of technology to secure the long-term viability of their investments. World Of Rwasi offers managed services and maintenance services that are designed to help businesses extend the lifespan of their solutions while also boosting their performance. We offer comprehensive management of both active and passive services, ensuring optimal network performance and reliability, leveraging our regional expertise and industry best practices from across our footprint, to ensure a high-quality network and reliable network uptime and performance, allowing our customers to focus on their main business. For example, we provide operational maintenance, preventive or corrective maintenance, performance management, and managed services.
Annual Preventive Maintenance
Annual preventive maintenance is a system designed to provide a long
lifespan for operating equipment. Regular maintenance can be conducted by facility staff following the manufacturer’s manual at scheduled intervals.
However, we have deep experience in providing our clients with
scheduled prevention maintenance and routine practice allowing them to
focus more on the operation and productivity. Our main goals are to
ensure peak efficiency operation and reduce the possibility of
unexpected failure in the facility.
Service Level Agreement (SLA) Guarantees
Guaranteed service level agreements are an essential element for organizations because they allow service providers to manage customer expectations. At World Of Rwasl, we ensure to provide our clients with clear policies and judgment criteria for service levels. This helps coordinate end-to-end performance and determine penalties if the agreed-upon services are not met.
Remote System Backups Maintenance
With the high dependence of companies on data storage, remote backup is becoming more essential for storing and recovering vital information. With our advanced level of experience, we construct remote backup systems for businesses by enabling automated data transfer that occurs across the network (cloud backup). This system is a part of organization data protection that ensures operation continuity under the circumstances of damaged or lost databases.
Resident Engineers
World Of Rwasl employs highly trained resident engineers who have been involved in numerous projects. Their responsibilities include:
- Managing construction staff and communicating with teams.
- Obtaining materials, calculating costs, and ensuring the availability of supplies.
- Coordinating and implementing construction projects, including creating and distributing schedules and tasks.
Our engineers have extensive experience in projects related to constructing buildings, bridges, and highways, ensuring that all building codes and regulations are met on-site or in offices.
24/7 Help Desk Support
Our 24/7 help desk support includes:
- Technical assistance for hardware, software, and network issues.
- Advanced diagnostics and real-time error monitoring.
- Predetermined response times for issue resolution.
This service provides access to the customer’s system, enabling advanced diagnostics and real-time monitoring of error statuses, ensuring minimal downtime and optimal performance.